Refund policy

Customers should view all the photos and carefully read the description of the item, including sizes and measurements, before purchasing. 

In the unlikely event that an item is found to be faulty then customers must contact Zee Boutique within 24 hours of receiving the item. Under no circumstances should an item be returned without contacting us before. Do not send any return items to the shop address, all returns should be sent to another address which will be provided if your return is approved.

Please note due to their delicate nature, our manufacturers/suppliers don't provide any guarantees on embellishments such as sequins, beads, diamantes and tassels. As such loose or missing embellishments are not considered as a fault - please consider this before ordering.

You the customer, remain responsible for all returned items until they arrive with us. You will also initially be responsible for the cost of returning the goods to us, as we don't provide return labels. 

Once the return is processed you will be offered an exchange, credit note or a refund.

 

Returns

For all returns initiated within 14 days of delivery we can offer an exchange or a credit note. Customers are responsible for sending any items back as unfortunately we don't provide return labels.

For returns please email: contact@zeeboutique.co.uk

When contacting us please include details such as your order number, date ordered, name, the reason for return etc.